When iTunes is working well, it feels good. But iTunes related errors are also numerous. Here we are going to discuss one of the problems caused by a missing component of iTunes. Just like the user reported in the Apple community, the computer or iTunes cannot recognize iOS devices due to Apple Mobile Device Service missing. When Apple Mobile Device Support is missing or damaged on your PC, it can interfere with your enjoyment of iTunes. The solution? Watch this space.
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Part 1. What You Should Know About Apple Mobile Device Support
Before we talk about Apple Mobile Device Support download on Windows 10, you should know some necessary knowledge about Apple mobile device service. Here we go.
1. What is Apple mobile device support on my computer?
Apple Mobile Device Support is one of iTunes' related software components, which is also called Apple Mobile Device USB Driver. It is used to detect and communicate with iPhone, iPad, iPod that are connected to the computer.
2. What happens if Apple Mobile Device Support is missing on Windows 10?
Many Apple users in the Apple community have reported that the lack of Apple Mobile Device Support could make iPhone unrecognizable on Windows or iTunes. So, they cannot using iTunes to backup or restore iPhone.
3. Do I need Apple mobile support?
Apple’s mobile device support program is used to ensure that your Apple devices are automatically detected when you plug them into your Windows PC or Mac. If you use your iPod Touch or iPhone to sync directly to your PC, then you need Apple Mobile Device Support.
However, odds are you’re here because you’ve not been able to connect your iPhone, iPod, or iPad to your PC. whenever you connect, your PC doesn’t recognize it. The problem is most likely caused by the absence of Apple Mobile Device Support from your PC or because it is faulty.
Way 1: Official Solutions for Apple Mobile Device Support Download
First, you can try out the official solutions offered by Apple to manually download and install iTunes and related Apple software on your Windows PC. This can be a bit more diffidult for most people. However, the steps for Apple mobile device download differ depending on if you downloaded iTunes from the Microsoft Store or from Apple. You can follow the steps below: Drivers cross match usb devices.
If you downloaded iTunes from the Microsoft Store
- Open Control Panel > Device Manager.
- Plug in your device.
- Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver. It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
- Right-click and select Update Driver Software.
- Click Browse my computer for driver software.
- Browse to C:Program FilesCommon FilesAppleMobile Device SupportDrivers or C:Program Files (x86)Common FilesAppleMobile Device SupportDrivers.
- Click Let me pick from a list of device drivers on my computer.
- Click Apple Mobile Device USB Driver.
- Click Next, then Close and exit Device Manager.
If you downloaded iTunes from Apple website
- Disconnect your device from the computer.
- Unlock your device now and reconnect it to your computer.
- Press the Windows + R keys to open the Run command and then type in the following command in the box: %ProgramFiles%Common FilesAppleMobile Device SupportDrivers, and hit Enter.
- Find the usbaapl64.inf or usbaapl.inf file, then right-click on either of them and choose Install.
- Now disconnect your device from the computer, then restart your computer.
Way 2: One-Click Solution for Apple Mobile Device Support Download
As we mentioned above, when you have problems with your PC failing to detect your Apple device, you may have to download a new Apple Mobile Device Support or update it to the latest version.
And the official ways offered above is a little bit complex to operate. You may not be able to install and update the apple mobile device service by yourself, but with the iMyFone TunesFix iTunes repair expert, you can easily achieve it. It can fix the iPhone/iPad/iPod support service not installed issue perfectly. And whenever you have any issues with your iTunes, TunesFix guarantees you 100% effective solutions every time.
iMyFone TunesFix - iTunes Repair Tool
- Automatically detects the condition of Apple mobile device download.
- Download and install a new Apple Mobile Device Support with only 3 steps.
- One-click fix 100+ iTunes issues and errors.
- iTunes data is well-kept when repairing. No data will be lost.
Apple Mobile Phones App
How do I download Apple Mobile Device Driver?
Step 1: Launch TunesFix. Once launched, it will automatically detect your iTunes and necessary components. In this case, your Apple Mobile Device Support is missing or damaged, it will show you the details. (To learn more, you can click on the question mark).
Step 2: Click “Repair” and it will start to download and install the repair driver for your iTunes. Once done, your iTunes could show up your iOS device successfully.
However, if you are guided to the home interface after detecting, choose “Repair iTunes Connect Issues” feature and then click “Repair”. Your Apple Mobile Device Support should be updated.
How to Check If Apple Mobile Device Support is Installed Successfully
If you have tried out the solutions we mentioned above, then you need to check if Apple Mobile Device Support is downloaded and installed successfully now. Below are the simple steps to do that:
- Press the Windows + R keys to open the Run command and then type in evmgmt.msc in the box, then click OK.
- Find and expand the Universal Serial Bus controllers option.
- Look for the Apple Mobile Device USB driver. If you see the Apple Mobile Device USB driver, that means it is installled successfully.
Conclusion
As you can see, between the 2 ways provided in this article, the way of using iMyFone TunesFix can be much easiser than the manual way. It can ensure 100% success and simpleness, what's more, it's the best tool in maintaining iTunes. Don't hesitate to use this tool to install the Apple Mobile Device Support on Windows 10/8/7 now!
If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
- Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer.
- Restart your device:
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
For more help, follow the steps below for your Mac or Windows PC.
* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.
If you use a Mac
- Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
- On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
- From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
If you use a Windows PC
The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Click and hold (or right-click) the Start button, then choose Device Manager.
- Locate and expand the Portable Devices section.
- Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
- Select 'Search automatically for updated driver software.'
- After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
- Open iTunes.
If you downloaded iTunes from Apple
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and choose Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.
If your device still isn't recognized
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter
devmgmt.msc
, then click OK. Device Manager should open. - Locate and expand the Universal Serial Bus controllers section.
- Look for the Apple Mobile Device USB driver.
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
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- Connect your device to your computer with a different USB cable.
- Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
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If you see the Apple Mobile Device USB driver with an error symbol:
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If you see , , or next to the Apple Mobile Device USB driver, follow these steps:
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- Restart the Apple Mobile Device Service.
- Check for and resolve issues with third-party security software, then restart your computer.
- Try to install the
usbaapl64.inf
orusbaapl.inf
file again.